Yxplora Access Panel - General Terms and Conditions of Business (T&Cs)

Register as a tester/ participant and take part in paid interviews, group discussions and other market research studies.

Registration in our tester-index register, is not connected with obligations and commitments.
You can decide whether or not to participate, or which surveys to participate in, at any time!
Market research organizations support companies to improve their products and services and to assess the impact of a TV commercial. In other words, market research aims to find out more about your individual opinion as a consumer.
We are therefore continuously looking for people who can be interviewed (so-called 'testers' or 'subjects'). We carry different types of surveys: individual interviews, focus groups, online surveys, etc.

What is Yxplora’s role?

We are instructed by companies or market research organizations to recruit individuals with certain characteristics. We subsequently invite these individuals to attend research surveys (individual interviews, group discussions, telephone interviews, online surveys, etc.) carried out either by us or by our clients.

Access Panel / Participant register

We keep a register (the so-called Access Panel) which contains the names of persons (the so-called testers) who have shown interest in participating in such surveys.
When Yxplora carries out research that requires testers, we contact suitable candidates from our Index. We will either contact these individuals directly or send a written request to which the test persons can log in if they are interested.
This is usually followed by a short recruitment interview. The phone conversation serves to ensure that the interested participant meets all of the necessary criteria and fits the target group. If the criteria are met, the person will be invited in writing and provided with confirmation with the exact date, time and place of the interview, unless another agreement was reached during the telephone conversation.

Rights and obligations of a tester

Participation is voluntary, and testers are entitled to decline participation without giving reasons. However, as soon as a tester has indicated their committment to take part in a survey, we count on his or her participation. Should a test subject not participate in a survey despite prior commitment and without informing Yxplora, he or she will be excluded from the Yxplora Access Panel.
Cancelling the registration from the Yxplora Access Panel is possible at any time (without notice).
Anyone residing in Switzerland or in bordering regions can register.

Compensation

Participants receive appropriate compensation (also called incentive) for their successful participation in a survey. The amount depends on several factors, such as the duration of the interview. It should be noted that generally no additional travel expenses will be reimbursed. Reimbursement is usually paid out in cash directly following the interview. Warning: An incentive will be paid out for participation in a survey only, not for the short recruitment interview.
Example: Compensation for a 2-hour group discussion will be at least 100 Swiss francs in cash.
Registration in our participant register is free of charge.

Privacy protection

Yxplora is not only obligated to comply with the rules of the Swiss data protection law, it is also a member of ESOMAR (European Society for Opinion and Marketing Research)and therefore subject to the international codex for market and social research.
This means that we use all data obtained exclusively for research purposes and guarantee that persona data is not passed on to unauthorised third parties. When we conduct recruitment for our institute or another company, we refer your coordinates to our contractor. Our contractor is also obligated to use the data exclusively for research purposes and to protect it against misuse. In this way, data protection is guaranteed. When recruiting participants for a survey carried out by one of our clients, this company is only permitted to use your personal information for the specific survey that the recruitment was carried out for. The client is not entitled to use your personal profile for any other surveys or purposes. Should you ever be contacted by a company for which you participated in an earlier survey, we kindly ask you to inform us immediately.

Group discussions and individual interviews for market research purposes are usually taped on video for subsequent monitoring and for analysis. Furthermore, it is possible that a client will follow the interview live on a screen in an adjacent room for quality assurance purposes. Here, the participants’ privacy protection and anonymity will be ensured under all circumstances. Only with your written consent we are permitted to hand over the above mentioned video to our final client.